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Digital Accessibility of Bank Services

Signet Bank’s goal is to provide an accessible and convenient digital environment for all our clients. We believe that access to financial services is a fundamental right, regardless of a person’s physical, sensory, or cognitive abilities. This commitment includes compliance with the Goods and Services Accessibility Law and is based on international WCAG 2.1 (AA level) accessibility standards.

When developing and improving our digital solutions – website, online banking – we take into account the needs of users with disabilities to ensure a seamless, secure, and complete service experience for everyone, whether on desktop computers, laptops, mobile devices, or assistive technologies such as screen readers.

We continuously improve the user experience and implement the relevant accessibility standards.

1. Physical Accessibility
Client service at Signet Bank is by appointment only. Please schedule your visit at least one day in advance by calling the information line at +371 67 080 000 or emailing: [email protected]

    On the day of your visit, we will ensure easy access to the premises. We will agree on the service procedure and, if necessary, provide assistance to ensure smooth access to the premises on the visit day.

    2. Website Accessibility
    Our website is fully accessible using only the keyboard. You can navigate forward using the Tab key, go back with Shift + Tab, and activate buttons and links by pressing Enter or Space.

      To improve readability, you can increase the text size using the browser’s zoom function (Ctrl/Cmd + “+”). The website includes an Accessibility menu that allows you to adjust color contrast, highlight links, increase text size, change paragraph layout, and more.

      We have started targeted work to improve digital accessibility, and by the end of 2025, we plan to implement the following initiatives:

      • Ensure full keyboard navigation, including focus logic and sequential movement between elements;
      • Improve compatibility with screen readers, including NVDA, JAWS, VoiceOver, and other assistive technologies;
      • Increase color contrast and visual readability of text and interface elements;
      • Provide text descriptions and labels for all buttons, forms, and interactive components;
      • Conduct retesting with accessibility specialists and users with various needs.

      These actions are not only in compliance with the regulation but are part of our commitment to being clear, accessible, and inclusive to every client.

      Feedback and Support
      We value client feedback regarding the accessibility of our digital environment. If you encounter any difficulties while using our website or mobile app, please contact us – we will do our best to find the most suitable solution: [email protected], +371 67 080 000.